Privacy Policy

Effective Date: July 23, 2026

 

Welcome to Fast UK Couriers Ltd. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

• Visit our website at https://fastukcouriers.com

• Use the Fast UK Couriers Driver App

• Contact us or use any of our related services

By accessing or using our website, Driver App, or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

 

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register an account, update your profile, complete deliveries, or contact us. This information may include:

• Full Name

• Email Address

• Mobile Phone Number

• Residential or Business Address

• Profile Photo

• Driver Information (where applicable)

• Vehicle Information (where applicable)

• Proof of Delivery Photos

• Information you provide when contacting customer support

Location Information

The Fast UK Couriers Driver App collects location information to provide delivery services efficiently.

Your location may be collected:

• While the app is in use

• During active deliveries

• In the background (where enabled and required)

Location information is used to:

• Assign delivery jobs

• Navigate to pickup locations

• Navigate to delivery destinations

• Track delivery progress

• Improve delivery accuracy

• Provide real-time delivery updates

Device Information

We may automatically collect certain information about your device, including:

• Device Model

• Operating System

• IP Address

• Device Identifiers

• Browser Type

• App Version

• Crash Reports

• Usage Information

How We Use Your Information

We use your information to:

• Create and manage your account

• Provide delivery and courier services

• Assign and manage delivery jobs

• Process requests and transactions

• Improve our website and mobile application

• Respond to your enquiries and support requests

• Send important service notifications

• Detect fraud and unauthorized activity

• Protect the security of our platform

• Comply with legal and regulatory obligations

Camera and Photos

Our Driver App may request access to your device's camera or photo library for purposes including:

• Uploading your profile photo

• Capturing proof of delivery

• Uploading delivery-related images

We only access these features with your permission.

Push Notifications

We may send push notifications to your device for:

• New delivery requests

• Delivery status updates

• Important account notifications

• Service announcements

You may disable notifications through your device settings; however, some app features may not function properly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your login information

• Understand website usage

• Improve website performance

• Personalize your experience

You can disable cookies through your browser settings, although some website features may not function correctly.

Sharing Your Information

We do not sell your personal information.

We may share your information only in the following circumstances:

• With trusted service providers who assist in operating our website or mobile application

• With technology partners providing hosting, cloud services, mapping, or notifications

• When required by law or legal process

• To protect our legal rights, property, or safety

• In connection with a merger, acquisition, or sale of business assets

Data Security

We take reasonable technical and organizational measures to protect your personal information, including:

• SSL/TLS encrypted connections

• Secure servers

• Restricted access to personal information

• Regular security updates and monitoring

• Access controls for authorized personnel only

Although we work to protect your information, no system can guarantee complete security.

 

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Update or correct your information

• Request deletion of your account

• Request deletion of your personal data

• Contact us regarding privacy concerns

 

Children's Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with an updated Effective Date. We encourage you to review this Privacy Policy periodically.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Fast UK Couriers Ltd.

Website: https://fastukcouriers.com

Email: sales@fastukcouriers.co.uk

Phone: 03333444189